Privacy Policy
Your privacy is important to us. Learn how we protect your personal information.
Effective Date: January 1, 2024
Last Updated: December 2024
🔒Privacy Overview
Arktech5 LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make purchases from us.
Key Points: We never sell your personal data • SSL encryption protects all transactions • You control your data and can request deletion • GDPR and CCPA compliant practices
📊Information We Collect
Personal Information You Provide
We collect information you voluntarily provide to us, including:
- Name, email address, and phone number
- Billing and shipping addresses
- Payment information (processed securely by our payment processors)
- Order history and preferences
- Communications with customer service
- Account credentials and profile information
Automatically Collected Information
We automatically collect certain information when you visit our website:
- IP address and browser information
- Device type and operating system
- Pages visited and time spent on site
- Referring website and search terms
- Cookies and similar tracking technologies
🎯How We Use Your Information
We use the information we collect for legitimate business purposes, including:
Order Processing
- Processing and fulfilling orders
- Payment processing and verification
- Shipping and delivery coordination
- Order status updates and notifications
Customer Service
- Responding to inquiries and support requests
- Resolving disputes and issues
- Providing product information and assistance
- Processing returns and refunds
Website Improvement
- Analyzing website usage and performance
- Improving user experience and functionality
- Personalizing content and recommendations
- Preventing fraud and security threats
Legal Compliance
- Complying with legal obligations
- Protecting our rights and property
- Enforcing terms and conditions
- Responding to legal requests
🤝Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
We work with trusted third-party service providers who help us operate our business, including payment processors, shipping companies, and technology providers. These partners are contractually obligated to protect your information.
Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users or the public.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to the same privacy protections.
🛡️Data Security
We implement appropriate technical and organizational measures to protect your personal information:
✓ Security Measures
- SSL encryption for all data transmission
- Secure payment processing (PCI DSS compliant)
- Regular security audits and updates
- Access controls and employee training
- Data backup and recovery procedures
⚠️ Important Note
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to using industry-standard practices.
⚙️Your Privacy Rights
You have certain rights regarding your personal information. Contact us to exercise these rights:
Access & Portability
- Request a copy of your personal data
- Receive data in a portable format
- Verify the accuracy of your information
Control & Deletion
- Correct or update your information
- Request deletion of your data
- Opt-out of marketing communications
Note: Some information may be retained for legal or business purposes even after deletion requests, such as transaction records required for tax compliance.
🍪Cookies & Tracking
We use cookies and similar technologies to enhance your browsing experience:
Essential Cookies
Required for website functionality, including shopping cart, checkout process, and security features.
Analytics Cookies
Help us understand how visitors use our website to improve performance and user experience.
Preference Cookies
Remember your preferences and settings to provide a personalized experience.
📞Contact Us About Privacy
If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us:
Mailing Address
Arktech5 LLC
2 Connor Lane, Bellingham, Massachusetts, 02019